Our Policy Pledge
- Flexible and cooperative approach to move-in/move-out dates
Our Service Approach
- In-suite maintenance repairs will now be completed as required
- Only essential or emergency in-suite repairs will be completed for assets located in Grey Zones (Lockdown Zones)
- Promote physical distancing protocols by moving resident/management communications to online portals
- Communications with management can be done through online portal, by email or by telephone
- Access to onsite management offices will be limited
Our Common Areas
- Non-essential indoor amenities are closed in select geographies to mirror the guidance provided by the local Public Health authorities
- Laundry rooms remain open 24 hours, 7 days a week, with an enhanced cleaning schedule and a recommended protocol to encourage physical distancing
- Elevator protocols have been implemented at the properties that limit the number of people in an elevator
Our Leasing Program
- Staff will use virtual tours and video messaging services as a primary tool for leasing
- If an in-person meeting with a resident or future resident is necessary, our staff will meet with one individual at a time, by appointment while practicing physical distancing
- We have introduced the “Healthy Suite Program” which ensures all suites have undergone GermGuard hospital grade disinfection prior to resident move-in
- For further information, please click here
Our Commitment to a Clean Environment
- The cleaning of all common areas available to residents has been enhanced, with a specific focus on the high touch surfaces to be treated with the Germ Guard antimicrobial treatment
- Lobbies, laundry rooms, entrance doors, elevator interiors and elevator buttons will be cleaned, sanitized and disinfected multiple times per day with additional frequency dependent on building size and traffic flow
- Hand sanitizer stations will be placed in all building lobbies
