Our Commitment to our Residents

Our Policy Pledge

  • Flexible and cooperative approach to move-in/move-out dates

Our Service Approach

  • In-suite maintenance repairs will now be completed as required
  • Only essential or emergency in-suite repairs will be completed for assets located in Grey Zones (Lockdown Zones)
  • Promote physical distancing protocols by moving resident/management communications to online portals
  • Communications with management can be done through online portal, by email or by telephone
  • Access to onsite management offices will be limited

Our Common Areas 

  • Non-essential indoor amenities are closed in select geographies to mirror the guidance provided by the local Public Health authorities
  • Laundry rooms remain open 24 hours, 7 days a week, with an enhanced cleaning schedule and a recommended protocol to encourage physical distancing
  • Elevator protocols have been implemented at the properties that limit the number of people in an elevator

Our Leasing Program 

  • Staff will use virtual tours and video messaging services as a primary tool for leasing
  • If an in-person meeting with a resident or future resident is necessary, our staff will meet with one individual at a time, by appointment while practicing physical distancing
  • We have introduced the “Healthy Suite Program” which ensures all suites have undergone GermGuard hospital grade disinfection prior to resident move-in
  • For further information, please click here

Our Commitment to a Clean Environment

  • The cleaning of all common areas available to residents has been enhanced, with a specific focus on the high touch surfaces to be treated with the Germ Guard antimicrobial treatment
  • Lobbies, laundry rooms, entrance doors, elevator interiors and elevator buttons will be cleaned, sanitized and disinfected multiple times per day with additional frequency dependent on building size and traffic flow
  • Hand sanitizer stations will be placed in all building lobbies